SLR Valuations payment policy is for payment in advance.

Where fees exceed $5,000, we require a minimum of 50 percent payment of the fee in advance, with the fee balance to be paid prior to release of the valuation report by the valuer. All other fees are to be paid in advance.

We will only act on a valuation instruction once we have receipt of cleared funds.

Standard Procedures

Upon receipt of cleared funds, the relevant valuer will receive instructions to proceed with valuation request.

The valuer retains the right to accept or decline any valuation request at any time during the valuation process, and for any reason. If the valuer declines the valuation request, you will be notified as soon as possible, and will receive a full refund of the valuation fee.  

Our valuers aim to carry out valuations in a professional and timely manner. The valuer will commence a pre-valuation process, including file and report preparation, preliminary investigations, booking a valuation inspection, sales preparation etc.

Valuation inspections generally include property siting, an internal and external physical inspection, and sales inspections.  Also included are physical property descriptions and measurements by the valuer.

For standard residential property, the physical inspection is normally carried out at the earliest or agreed time.  For tenanted properties, access is generally arranged through a real estate property manager where there is a legal minimum 24 hours’ notice requirement prior to entry.

For standard residential property, valuation reports are usually completed within 1 to 3 business days from the date of inspection. For all other properties, please enquire about expected turnaround times for valuation reports before proceeding.

Payment Terms

Unless otherwise agreed, the person instructing the valuation (“you”) are responsible for payment of the valuation fee.

Where our valuation fee is less than $5,000, we require payment of the valuation fee in advance. Where our valuation fee exceeds $5,000, we require a minimum of 50 percent payment of the valuation fee in advance, with the fee balance to be paid prior to release of the valuation report by the valuer.

Following receipt of your confirmation to proceed with the valuation request, and acceptance of the valuation fee quote in writing (normally by reply email), the request will be processed and assigned a job identification number. A tax invoice will be prepared and emailed to you for payment.

You can make payment of valuation fees by direct bank transfer, cheque and credit card over the phone.  Payment options are listed on our tax invoices.

Following receipt of payment, the relevant valuer will commence the valuation process. The valuer will contact you directly in respect to any further information they may require, arranging access, and progress updates of the valuation report.  The valuer will email you the valuation report and paid tax invoice once completed.

Customer Cancellation and Refund Conditions

For standard residential valuation fees up to $880: 

1. You are entitled to a refund of the valuation fee (less a cancellation fee of $110), if you cancel the valuation instruction before the valuation inspection has been booked (you will be notified by email once an inspection time has been booked).

2. You are entitled to a 50 percent refund of the valuation fee if you cancel the valuation instruction after the valuation inspection has been booked, but before the valuer leaves their place of work to attend the valuation inspection.

3. You will not be entitled to receive a refund once the valuer has left their place of work to attend the valuation inspection.

For all other formal valuation instructions: 

1. You are entitled to a refund of the valuation fee (less a cancellation fee of $220), if you cancel the valuation instruction before the valuation inspection has been booked (you will be notified by email once an inspection time has been booked).

2. You are entitled to a 50 percent refund of the valuation fee (less a cancellation fee of $220), if you cancel the valuation instruction within 24 hours after the booked inspection time.

3. You will not be entitled to receive a refund if you cancel the valuation instruction after the 24 hour period as described in clause (2) above.

For non-formal valuation instructions:

You will not be entitled to a refund of the valuation fee for an Update Letter request in relation to a previous formal valuation report, or any other non-formal valuation request or consultancy service.

Subject to the conditions above, the you may cancel the valuation instruction at any time by both contacting the assigned valuer directly, and by sending a 'cancel valuation instruction' email to info@slr.com.au.

Last updated 1 October 2024