SLR Valuations Payment and Refund Policy

A valuation will only commence once cleared funds for the valuation fee have been received:-
Our standard procedure once any valuation instruction has been activated is to assign the valuation instruction to the valuer. Unless otherwise agreed in writing, only once cleared funds for the valuation fee has been received will we activate a valuation and the valuer will then commence the valuation process, including booking a valuation inspection, field note preparation, market analysis and any other necessary steps for the completion of the valuation including the valuation report.

Our valuers carry out valuations in a professional and timely manner. A valuation inspection is a physical inspection by the valuer of the property to be valued and, for standard residential property, can normally be carried out within 2 working days of receiving instruction. For a standard residential property, valuation reports are usually completed within 2 to 3 working days from the valuation inspection. For all properties, please enquire about timing of the valuation inspection and report completion before proceeding.


Payment Terms

Our payment terms are for payment in advance.

Where our valuation fee is less than $5,000, we require payment of the valuation fee in advance. Where our valuation fee exceeds $5,000, we require a 50 percent payment of the valuation fee in advance, and balance prior to release of the valuation by the valuer.

Unless otherwise agreed by us, the person instructing the valuation (the client) is responsible for payment of the valuation fee.

For users of our online Quote & Valuation Instruction form, payment of the valuation fee can be made immediately once a quote has been uploaded by the valuer (refer to Step 5 of that form). For all other valuation instructions, our tax invoice will be emailed to the client for payment once the valuation instruction has been activated.

Our payment options are as follows:

  • Credit card over internet
  • Credit card over phone
  • Bank transfer
  • Cash upon inspection
  • Cheque

    Payment by credit card over the internet is available to users of our online Quote & Valuation Instruction form. However, if any client requires this payment option, then we can make this available at the client's request.

    Our formal tax invoice marked paid will be emailed to the client along with the valuation report once completed.

    Customer Cancellation and Refund Conditions

    Credit card over the internet - payment made in error:-  If the client has made a credit card payment through the NAB 'National Secure Internet Payment Service' using our online Quote & Valuation Instruction form, and have done this in error, then the client is entitled to an immediate refund of the valuation fee (less a $33 administration charge which includes processing and handling, as well as merchant facility banking fees). To obtain this refund the client must cancel the valuation no more than 30 minutes from the time of that credit card payment. Please refer to the last paragraph below on how to cancel a valuation instruction.

    For standard residential valuation instructions (residential valuation fee up to $880):-  The client is entitled to a refund of the valuation fee (less a cancellation fee of $110), if the valuation instruction is cancelled before the valuation inspection has been booked (the client will be notified by email once an inspection time has been booked). The client will be entitled to a 50 percent refund of the valuation fee if the valuation instruction is cancelled after the valuation inspection has been booked, but before the valuer has commenced the valuation inspection. The client will not be entitled to a refund once the valuer has commenced the valuation inspection.

    For all other valuation instructions:-  The client is entitled to a refund of the valuation fee (less a cancellation fee of $220), if the valuation instruction is cancelled before the valuation inspection has been booked (the client will be notified by email once an inspection time has been booked). The client is entitled to a 50 percent refund of the valuation fee (less a cancellation fee of $220), if the valuation instruction is cancelled after the valuation inspection has been booked, and up to 24 hours after the valuation inspection was undertaken. The client is not entitled to a refund after this time.

    Subject to the conditions above, the client may cancel the valuation instruction at any time by selecting 'Click here to Cancel' using the cancel link of a valuation instruction for users of our Quote & Valuation Instruction form, or by calling and speaking to the valuer directly and sending a 'cancel valuation instruction' email to info@slr.com.au
    .

    Our Professional Fee Quotes

    All valuation fee quotes are valid for 14 days. If no action is taken within this period the quote will be become invalid unless otherwise agreed by us in writing.

    Any valuation fee quote given after the client has submitted information through our online Quote & Valuation Instruction form is subject to that information. We reserve the right to amend the valuation fee quote should we find the information provided by the client to be incorrect. In this instance the client will be informed immediately this becomes apparent. The client will have the option to cancel the valuation instruction (subject to our Customer Cancellation and Refund Conditions above), or accept any additional fees if deemed to apply by the valuer. If the client accepts the additional fees, then these will be invoiced to the client for immediate payment.


    Cancellation by the Valuer

    We reserve the right to cancel a valuation instruction at any time, and for any reason. In this instance the client will receive a full refund of the valuation fee.

    This is a very rare occurance, and the client would be notified as soon as possible in the valuation process.

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    Brisbane valuation

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